Shipping & Returns Policy – Safety, Transparency & Speed
At Athens Lightworks, the customer experience is our top priority. For this reason we have crafted a comprehensive shipping and returns policy that blends the reliability of international logistics with the specific needs of the Greek market.
What are the available shipping options at Athens Lightworks?
Explore detailed answers to your shipping inquiries, ensuring a smooth and informed purchase experience.
How long does standard shipping typically take?
Standard shipping usually delivers your order within 3 to7 business days for European destinations and 5 to 14 business days for the rest of the world.
When will my order be shipped?
We usually ship within 3 to 10 business days after payment is received. You’ll get an email with a tracking number so you can follow your package every step of the way.
Does Athens Lightworks ship internationally?
We provide international delivery with varying timelines and customs considerations per destination.
What if delivery takes longer than expected?
Occasionally, delays can happen due to the courier, customs, or weather conditions. No need to worry—your package isn’t lost. We’ll keep you informed, and you’ll be able to track its progress online.
What if my item arrives damaged?
Please inspect the package upon delivery. If there is any damage, notify the courier and contact us immediately, within 24 hours. This allows us to arrange a replacement or issue a refund.
Are there options for expedited shipping?
Yes, we offer expedited shipping with delivery in 2 to 3 business days for eligible locations.
How can I track my shipment?
Once your order ships, you’ll receive a tracking number via email to monitor your package online.
Can I return the product if I change my mind?
Yes! You have 14 days from the date of delivery to return the item, as long as it is in its original condition and packaging.
Who covers the return shipping costs?
If it’s a change of mind → return shipping is covered by the customer.
If the item is defective or was sent incorrectly → return shipping is covered by us.
How do I start a return?
Simply contact us via email, carefully repackage the item (preferably in its original packaging), and send it back to us.
Comprehensive Shipping Policies
Explore AthensLights’ detailed shipping guidelines, including delivery options, timelines, and handling procedures for all lighting products.
Shipping Options
We offer standard and expedited shipping to ensure timely delivery tailored to your needs.
Delivery Times
Typical delivery ranges from 3 to 7 business days depending on your location and chosen shipping method.
Tracking & Support
Customers receive real-time tracking updates and dedicated support throughout the delivery process.
Athens Lightworks: Commitment You Can Rely On
Explore our verified certifications, stringent security protocols, and industry accolades that guarantee dependable service and your peace of mind.
Certified Quality Assurance
Our products are rigorously tested and certified to meet top industry standards, ensuring you receive only the highest quality lighting solutions.
Secure Payment Guarantee
We utilize advanced encryption and security measures to protect your transactions, reinforcing trust and safeguarding your information.
GDPR Compliance Verified
Dedicated to privacy, AthensLights adheres strictly to GDPR guidelines, ensuring your data is handled with utmost transparency and care.